Customer Service Representative

Above average salary

Bright outlook

Some training needed

What they do:

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

On the job, you would:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

This role is designated under the Saudization scheme, meaning it is prioritised for Saudi nationals. Only Saudi citizens are eligible to apply for these positions as part of the national effort to strengthen local employment opportunities.

Knowledge

Business and Management

Administration and Management
Administrative
Economics and Accounting
Sales and Marketing
Customer and Personal Service
Personnel and Human Resources

Manufacturing and Production

Production and Processing

Engineering and Technology

Computers and Electronics
Engineering and Technology

Mathematics and Science

Mathematics
Psychology
Sociology and Anthropology
Geography

Health Services

Medicine and Dentistry
Therapy and Counseling

Knowledge

Education and Training
Transportation

Arts and Humanities

English Language

Law and Public Safety

Public Safety and Security
Law and Government

Communications

Telecommunications
Communications and Media

Skills

Content

Reading Comprehension
Active Listening
Writing
Speaking
Mathematics
Science

Process

Critical Thinking
Active Learning
Learning Strategies
Monitoring

Social Skills

Social Perceptiveness
Coordination
Persuasion
Negotiation
Instructing
Service Orientation

Complex Problem Solving Skills

Complex Problem Solving

Technical Skills

Operations Analysis
Technology Design
Equipment Selection
Installation
Programming
Operations Monitoring
Operation and Control
Equipment Maintenance
Troubleshooting
Repairing
Quality Control Analysis

Systems Skills

Judgment and Decision Making
Systems Analysis
Systems Evaluation

Resource Management Skills

Time Management
Management of Financial Resources
Management of Material Resources
Management of Personnel Resources

Abilities

Verbal Abilities

Oral Comprehension
Written Comprehension
Oral Expression
Written Expression

Idea Generation and Reasoning Abilities

Fluency of Ideas
Originality
Problem Sensitivity
Deductive Reasoning
Inductive Reasoning
Information Ordering
Category Flexibility

Quantitative Abilities

Mathematical Reasoning
Number Facility

Memory

Memorization

Perceptual Abilities

Speed of Closure
Flexibility of Closure
Perceptual Speed

Spatial Abilities

Visualization

Attentiveness

Selective Attention
Time Sharing

Fine Manipulative Abilities

Arm-Hand Steadiness
Manual Dexterity
Finger Dexterity

Control Movement Abilities

Control Precision

Reaction Time and Speed Abilities

Wrist-Finger Speed

Visual Abilities

Near Vision
Far Vision
Visual Color Discrimination

Auditory and Speech Abilities

Hearing Sensitivity
Auditory Attention
Speech Recognition
Speech Clarity

Salary

New workersAverageExperienced

SAR
115,088/yr

SAR
0/yr

SAR
235,238/yr

New workers start around SAR 115,088. Normal pay is SAR 160,613 per year. Highly experienced workers can earn up to SAR 235,238.

Training for this role

Job Zone 1-2: Very Little to Some Preparation Needed

ExperienceOver 6 months, up to and including 1 year

Training

On-siteUp to and including 1 month
On-the-jobOver 1 month, up to and including 3 months

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What they do:

On the job, you would:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Knowledge

Business and Management

Administration and Management
Administrative
Economics and Accounting
Sales and Marketing
Customer and Personal Service
Personnel and Human Resources

Manufacturing and Production

Production and Processing

Engineering and Technology

Computers and Electronics
Engineering and Technology

Mathematics and Science

Mathematics
Psychology
Sociology and Anthropology
Geography

Health Services

Medicine and Dentistry
Therapy and Counseling

Knowledge

Education and Training
Transportation

Arts and Humanities

English Language

Law and Public Safety

Public Safety and Security
Law and Government

Communications

Telecommunications
Communications and Media

Skills

Content

Reading Comprehension
Active Listening
Writing
Speaking
Mathematics
Science

Process

Critical Thinking
Active Learning
Learning Strategies
Monitoring

Social Skills

Social Perceptiveness
Coordination
Persuasion
Negotiation
Instructing
Service Orientation

Complex Problem Solving Skills

Complex Problem Solving

Technical Skills

Operations Analysis
Technology Design
Equipment Selection
Installation
Programming
Operations Monitoring
Operation and Control
Equipment Maintenance
Troubleshooting
Repairing
Quality Control Analysis

Systems Skills

Judgment and Decision Making
Systems Analysis
Systems Evaluation

Resource Management Skills

Time Management
Management of Financial Resources
Management of Material Resources
Management of Personnel Resources

Abilities

Verbal Abilities

Oral Comprehension
Written Comprehension
Oral Expression
Written Expression

Idea Generation and Reasoning Abilities

Fluency of Ideas
Originality
Problem Sensitivity
Deductive Reasoning
Inductive Reasoning
Information Ordering
Category Flexibility

Quantitative Abilities

Mathematical Reasoning
Number Facility

Memory

Memorization

Perceptual Abilities

Speed of Closure
Flexibility of Closure
Perceptual Speed

Spatial Abilities

Visualization

Attentiveness

Selective Attention
Time Sharing

Fine Manipulative Abilities

Arm-Hand Steadiness
Manual Dexterity
Finger Dexterity

Control Movement Abilities

Control Precision

Reaction Time and Speed Abilities

Wrist-Finger Speed

Visual Abilities

Near Vision
Far Vision
Visual Color Discrimination

Auditory and Speech Abilities

Hearing Sensitivity
Auditory Attention
Speech Recognition
Speech Clarity

Salary

New workersAverageExperienced

SAR
115,088/yr

SAR
0/yr

SAR
235,238/yr

New workers start around SAR 115,088. Normal pay is SAR 160,613 per year. Highly experienced workers can earn up to SAR 235,238.

Training for this role

Job Zone 1-2: Very Little to Some Preparation Needed

ExperienceOver 6 months, up to and including 1 year

Training

On-siteUp to and including 1 month
On-the-jobOver 1 month, up to and including 3 months

Find an institution

Take our personality quiz to find out which jobs match to your personality.

Personalise your results