Computer User Support Specialist

Above average salary

Below average outlook

Moderate training needed

Computer screen, call center or woman consulting in telecom communications company in help desk. Faq, crm or female insurance sales agent problem solving online in technical or customer support.

What they do:

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

On the job, you would:

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Confer with staff, users, and management to establish requirements for new systems or modifications.

This role is designated under the Saudization scheme, meaning it is prioritised for Saudi nationals. Only Saudi citizens are eligible to apply for these positions as part of the national effort to strengthen local employment opportunities.

Knowledge

Business and Management

Administration and Management
Administrative
Economics and Accounting
Sales and Marketing
Customer and Personal Service
Personnel and Human Resources

Manufacturing and Production

Production and Processing

Engineering and Technology

Computers and Electronics
Engineering and Technology
Design
Building and Construction
Mechanical

Mathematics and Science

Mathematics
Physics
Psychology
Geography

Knowledge

Education and Training

Arts and Humanities

English Language
Philosophy and Theology

Law and Public Safety

Public Safety and Security
Law and Government

Communications

Telecommunications
Communications and Media

Skills

Content

Reading Comprehension
Active Listening
Writing
Speaking
Mathematics
Science

Process

Critical Thinking
Active Learning
Learning Strategies
Monitoring

Social Skills

Social Perceptiveness
Coordination
Persuasion
Negotiation
Instructing
Service Orientation

Complex Problem Solving Skills

Complex Problem Solving

Technical Skills

Operations Analysis
Technology Design
Equipment Selection
Installation
Programming
Operations Monitoring
Operation and Control
Equipment Maintenance
Troubleshooting
Repairing
Quality Control Analysis

Systems Skills

Judgment and Decision Making
Systems Analysis
Systems Evaluation

Resource Management Skills

Time Management
Management of Financial Resources
Management of Material Resources
Management of Personnel Resources

Abilities

Verbal Abilities

Oral Comprehension
Written Comprehension
Oral Expression
Written Expression

Idea Generation and Reasoning Abilities

Fluency of Ideas
Originality
Problem Sensitivity
Deductive Reasoning
Inductive Reasoning
Information Ordering
Category Flexibility

Quantitative Abilities

Mathematical Reasoning
Number Facility

Memory

Memorization

Perceptual Abilities

Speed of Closure
Flexibility of Closure
Perceptual Speed

Spatial Abilities

Visualization

Attentiveness

Selective Attention
Time Sharing

Fine Manipulative Abilities

Arm-Hand Steadiness
Manual Dexterity
Finger Dexterity

Control Movement Abilities

Control Precision
Multilimb Coordination
Response Orientation
Rate Control

Reaction Time and Speed Abilities

Reaction Time
Wrist-Finger Speed

Physical Strength Abilities

Static Strength
Dynamic Strength
Trunk Strength

Flexibility, Balance, and Coordination

Extent Flexibility

Visual Abilities

Near Vision
Far Vision
Visual Color Discrimination
Depth Perception

Auditory and Speech Abilities

Hearing Sensitivity
Auditory Attention
Speech Recognition
Speech Clarity

Salary

New workersAverageExperienced

SAR
145,425/yr

SAR
0/yr

SAR
367,538/yr

New workers start around SAR 145,425. Normal pay is SAR 226,275 per year. Highly experienced workers can earn up to SAR 367,538.

Training for this role

Job Zone Three: Medium Preparation Needed

ExperienceOver 6 months, up to and including 1 year

Training

On-siteUp to and including 1 month
On-the-jobAnything beyond short demonstration, up to and including 1 month

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What they do:

On the job, you would:

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Confer with staff, users, and management to establish requirements for new systems or modifications.

Knowledge

Business and Management

Administration and Management
Administrative
Economics and Accounting
Sales and Marketing
Customer and Personal Service
Personnel and Human Resources

Manufacturing and Production

Production and Processing

Engineering and Technology

Computers and Electronics
Engineering and Technology
Design
Building and Construction
Mechanical

Mathematics and Science

Mathematics
Physics
Psychology
Geography

Knowledge

Education and Training

Arts and Humanities

English Language
Philosophy and Theology

Law and Public Safety

Public Safety and Security
Law and Government

Communications

Telecommunications
Communications and Media

Skills

Content

Reading Comprehension
Active Listening
Writing
Speaking
Mathematics
Science

Process

Critical Thinking
Active Learning
Learning Strategies
Monitoring

Social Skills

Social Perceptiveness
Coordination
Persuasion
Negotiation
Instructing
Service Orientation

Complex Problem Solving Skills

Complex Problem Solving

Technical Skills

Operations Analysis
Technology Design
Equipment Selection
Installation
Programming
Operations Monitoring
Operation and Control
Equipment Maintenance
Troubleshooting
Repairing
Quality Control Analysis

Systems Skills

Judgment and Decision Making
Systems Analysis
Systems Evaluation

Resource Management Skills

Time Management
Management of Financial Resources
Management of Material Resources
Management of Personnel Resources

Abilities

Verbal Abilities

Oral Comprehension
Written Comprehension
Oral Expression
Written Expression

Idea Generation and Reasoning Abilities

Fluency of Ideas
Originality
Problem Sensitivity
Deductive Reasoning
Inductive Reasoning
Information Ordering
Category Flexibility

Quantitative Abilities

Mathematical Reasoning
Number Facility

Memory

Memorization

Perceptual Abilities

Speed of Closure
Flexibility of Closure
Perceptual Speed

Spatial Abilities

Visualization

Attentiveness

Selective Attention
Time Sharing

Fine Manipulative Abilities

Arm-Hand Steadiness
Manual Dexterity
Finger Dexterity

Control Movement Abilities

Control Precision
Multilimb Coordination
Response Orientation
Rate Control

Reaction Time and Speed Abilities

Reaction Time
Wrist-Finger Speed

Physical Strength Abilities

Static Strength
Dynamic Strength
Trunk Strength

Flexibility, Balance, and Coordination

Extent Flexibility

Visual Abilities

Near Vision
Far Vision
Visual Color Discrimination
Depth Perception

Auditory and Speech Abilities

Hearing Sensitivity
Auditory Attention
Speech Recognition
Speech Clarity

Salary

New workersAverageExperienced

SAR
145,425/yr

SAR
0/yr

SAR
367,538/yr

New workers start around SAR 145,425. Normal pay is SAR 226,275 per year. Highly experienced workers can earn up to SAR 367,538.

Training for this role

Job Zone Three: Medium Preparation Needed

ExperienceOver 6 months, up to and including 1 year

Training

On-siteUp to and including 1 month
On-the-jobAnything beyond short demonstration, up to and including 1 month

Find an institution

Take our personality quiz to find out which jobs match to your personality.

Personalise your results